Return Policy

Please review the product label prior to opening products. You may return unused items purchased from Shanti Kai within 30 days of delivery confirmation. Please notify us within 3 days of receipt if you need to return any items.

  • Step 1: Contact Customer Service at 1-808-634-6284 or info@shantikai.com
  • Step 2: Safely package and return your items in sturdy packaging. Products must be received unopened and in new condition. Package items tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
  • Step 3: Enclose the products and a copy of the order/receipt in the package.
  • Step 4: Seal the package securely and return to the address below:
    ATTN: RETURNS
    Shanti Kai Essences
    P.O. Box 2761
    Honolulu, HI 96803
  • Step 5: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)

Unopened Items – 30 Days

Unopened items can be returned for an exchange or for a refund less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns postmarked after 30 days.

Damaged & Incorrect Items

If you made an error and want to exchange an item – no problem! Just return it as directed above and we’ll take care of it!

We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands – products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.

Refunds

Refunds will be processed within 3 days of receiving the returned items. Refunds will be issued to the original form of payment. Items being returned for a refund for reasons other than damage or errors are subject to a 20% restocking fee.

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